- Cancellations will be considered only if the request is made within same day of
placing the order. However, the cancellation request may not be entertained if
the orders have been communicated to the vendors/merchants and they have
initiated the process of shipping them.
- India Software Technologies does not accept cancellation requests for perishable
items like flowers, eatables etc. However, refund/replacement can be made if the
customer establishes that the quality of product delivered is not good.
- In case of receipt of damaged or defective items please report the same to our
Customer Service team. The request will, however, be entertained once the
merchant has checked and determined the same at his own end. This should be
reported within same day of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per
your expectations, you must bring it to the notice of our customer service
within same day of receiving the product. The Customer Service Team after
looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from
manufacturers, please refer the issue to them.
- In case of any Refunds approved by the India Software Technologies, it’ll take
9-15 days for the refund to be processed to the end customer.
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